Frequently Asked Questions
Can I buy packing materials from you?
Yes, we will be happy to provide you with anything you might need for your move. We will also come and pack your belongings if needed. Our prices are competitive.
When payments are due?
Full payment is due prior to truck being completely unloaded.
Is there a minimum amount of hours that I have to pay for?
There is a minimum charge of three hours for labor for a local move.
When do I start paying?
The billable time starts when the team of movers arrive to your location and ends when truck is empty and all of the necessary paper work is done.
How fast can you move 1, 2, 3 bedroom?
Each time frame is based on performance of 2 movers. 3 movers required for 3 bedroom apartment/house move. Total time will depend on how much needs to be done, travel time between locations, weather and traffic conditions. To save time and money do your packing in advance.
- 1 Bedroom condo move takes 2 to 4 hours
- 2-3 Bedroom condo move takes 3 to 6 hours
- 2-3 Bedroom house move takes 5 to 8 hours
If I need the actual move to go more quickly can I get extra movers?
We assign a team of movers based on the size of the apartment or office. We have found that two movers for a small to average size apartment and three movers for large four to five bedroom home is the perfect amount of labor for a standard residential move. In order to keep our rates competitive, we need to keep the teams size down to two or three movers per move. Our staff is highly experienced and well equipped to move your possessions at a rapid pace.
Are there any additional charges beside the hourly rate?
Yes, there is one-time fixed fee for gas, travel time and insurance. You can speak to our office for more information.
What should I do if I need help with packing?
Call us as soon as you have a moving date. Our Toronto movers will work with you to assess what packing services and materials will be needed and movers will be assigned to help you pack.
What happens if I have to cancel?
Please notify our office as soon as possible. If you are on our schedule, that block of time belongs to your move. If you cancel at the last minute it is impossible to schedule another customer. As professional movers we rely on maintaining our schedule ahead of time so we can maximize efficiency. You may have to pay a cancellation fee if you cancel less than 15 business days before your scheduled move. Call our office for more information.
Can your movers transport my pets?
We are not equipped to care for animals during a move. It's a good idea to either take them with you in your own vehicle or arrange for a special transport service.
I have a freezer full of food in my kitchen. Can it go on the moving truck?
Food does not hold up well during a move. It's a good idea to plan ahead and eat all the stored food in your home before moving day. It's better to start out fresh in a new home and make sure the refrigerator is plugged in and running properly.